Unlocking additional revenue between the booking and flight stages by upselling ancillaries and leveraging automated, targeted marketing.
Services
We utilze and optimize Customer Relationship Management (CRM) and Customer Data Platforms (CDP) to centralize and analyze passenger data. By gaining a 360-degree view of your customers, we enable more personalized engagement, helping you tailor offers for each traveler’s preferences and behavior. Our systems ensure that every interaction is targeted, timely, and relevant, maximizing the chances of upsell conversions.
Our marketing automation tools allow you to deliver targeted campaigns and upsell offers at the most opportune times. From triggered emails reminding passengers to purchase add-ons like extra baggage or premium seating, to personalized upgrade offers sent closer to the flight date, we help you stay top-of-mind with your customers while increasing ancillary revenue. Automated workflows reduce the manual effort, ensuring continuous optimization and engagement.
Why should you do it?
The period between booking and flight is a critical window for generating additional revenue. Upselling ancillaries such as baggage, seat selection, and priority boarding, combined with personalized marketing, can significantly boost basket value.
The toolset of a CRM, a CDP, and marketing automation empower you to reach passengers with tailored messages at the right moment, increasing the chances of conversion. From sending reminders to purchase extras to offering last-minute upgrades, we ensure you capture every opportunity to drive more revenue before takeoff.
Talk to 815Labs about supercharging your digital sales
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